Shipping policy

Last updated: March 4, 2024

**Shipping Policy for Physical Products**

exPress it! Creations is not responsible for lost, stolen, or damaged packages. 

There will be NO EXCEPTIONS. Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. 

Priority Mail includes free insurance, free tracking and day-specific delivery.

We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service. Insurance is to protect against loss or damage during shipping. 

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE INSURANCE CLAIM WITH USPS.

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT!

WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL.

Please make sure your address is correct before placing order we will not be responsible for incorrect addresses.

 

**Shipping Policy for Digital Products**

Thank you for choosing our digital products. Please read the following policy regarding the delivery of your digital purchases.

1. Delivery Method:

As our products are digital and downloadable, there is no physical shipping involved. Upon completion of your purchase, you will receive instant access to download the digital product(s) directly from our website or through the provided download link in your confirmation email.

2. Delivery Timeframe:

Digital products are typically available for download immediately after the purchase transaction has been successfully processed. In some cases, such as pre-orders or products with specific release dates, access to the digital files may be granted at a later time, as specified during the checkout process.

3. Accessing Your Digital Purchase:

After completing your purchase, you will receive instructions on how to access and download your digital product(s). This may include logging into your account on our website, accessing a unique download link provided in your confirmation email, or following specific instructions provided on the product page.

4. Technical Support:

If you encounter any difficulties or issues with downloading or accessing your digital purchase, please contact our customer support team for assistance. We are committed to ensuring a smooth and hassle-free experience for our customers and will promptly address any concerns you may have regarding the delivery of your digital products.

5. Refund Policy:

Please refer to our Refund Policy for information regarding refunds for digital products. While digital products are typically non-refundable due to their nature, we will assess refund requests on a case-by-case basis under our Refund Policy guidelines.

6. Contact Us:

If you have any questions or require further assistance regarding the delivery of your digital products, please don't hesitate to contact us at info@expressitcreations.net. Our dedicated customer support team is available to assist you and ensure that you receive the support you need.

Thank you for choosing our digital products. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.