Most custom orders are processed within 5–7 business days, depending on the item. Shipping typically takes an additional 2–5 business days via USPS or UPS. During peak seasons or for bulk/custom projects, processing may take a bit longer — but we’ll always keep you updated!

Yes, depends on availability! If you’re on a tight deadline, please contact us before placing your order. Rush fees may apply depending on the turnaround time and order size.

You’ll receive a tracking number via email as soon as your order ships. If you haven’t received it, check your spam or promotions folder — or reach out to us directly.

You can request a custom order directly on the product page by entering your personalization details. If you need something fully custom or have a special request, use our Contact Form or email us at info@expressitcreations.net.

Yes! For fully customized designs, we send digital proofs within 1–2 business days. We don’t start production until you approve your design.

Absolutely! Just upload your file during checkout or send it to us via email with your order number. High-resolution files work best for print quality.

We begin working on your order shortly after it’s placed. If you need to make changes or cancel, please contact us within 12 hours of purchase. After that, we can’t guarantee changes can be made — especially on personalized items.

If you notice an error, contact us ASAP! We’ll do our best to update your order before it goes into production.

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Due to the handmade and personalized nature of our products, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact us within 3 days of delivery — we’re happy to help make it right!

Please email us a photo of the issue and your order number within 72 hours at support@expressitcreations.net. We’ll evaluate the situation and either send a replacement or offer a solution.

Yes, but only if the order hasn’t shipped yet. Please email us right away with your updated address and order number.

Once your payment is confirmed, you’ll receive a download link via email and on the checkout confirmation page. If you created an account, you can access your files there anytime.

No worries! Just send us an email at support@expressitcreations.net, and we’ll resend the files or provide an alternate download method.

Most digital products come in editable formats like PDF, PNG, or Canva templates. Check the product listing for details. If you'd like help customizing it, we offer design support for an additional fee.

es! We proudly support our military, veterans, first responders, and teachers. You can access exclusive discounts through our partnership with GOVX ID. Just verify your status and get up to 25% off.

Once verified through GOVX, you’ll receive a unique discount code to use at checkout. Easy and secure!

Discounts apply to most regular-priced items. Some exclusions may apply during promotional sales, but we’ll always keep the discount codes updated for you!

Yes! We love being part of your big celebrations. Bulk pricing is available for large orders like family reunions, school events, team gear, or business branding packages. Contact us for a custom quote — the more you order, the more you save!

We recommend placing large orders at least 3–4 weeks in advance to allow time for design approval, production, and shipping. Rush options may be available — just reach out!

Absolutely! We specialize in creating cohesive, custom designs that match your event theme, colors, and vibe. Just let us know your vision and we’ll bring it to life.

For best results, turn your apparel inside out and wash in cold water with mild detergent. Tumble dry on low or hang to dry. Avoid bleach and do not iron directly on the design.

To preserve the design and finish, we recommend hand washing only. Our custom drinkware is made with high-quality vinyl or sublimation, but hand washing ensures long-lasting beauty!

Display or store your keepsakes in a cool, dry place out of direct sunlight. Handle with care — many are handmade and delicate.

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. We also offer interest-free payment plans through Shop Pay Installments on qualifying purchases.

Yes! Digital gift cards are available in various amounts and are delivered instantly via email — perfect for last-minute gifting or letting someone pick their own design.

At this time, our system only allows one payment method per transaction. If you need help or have special circumstances, feel free to reach out!

Yes! If you’re a boutique owner, event planner, or business looking to resell or co-brand with us, we’d love to collaborate. Contact us for wholesale pricing and partnership opportunities.

Absolutely! We offer services like custom logo design, Shopify store setup, product mockups, and branded merch. Whether you're just starting out or need a design refresh, we’re here to help.

Yes, we love supporting creatives and community leaders. If you're interested in collaborating, promoting our products, or becoming a brand ambassador, contact us with your pitch or media kit.